family and patient care

We're back with another edition of 'Top Reads of the Week'! When promoting content, we look to material that not only interests patients and their families, but to material that sheds light on the importance of the patient perspective. Please contact us and share what you think is especially fascinating, innovative, or reflective of the changes that you want to see in our healthcare system.

March 27, 2012 - I was asked to review a paper called "Person-centered care training in long-term care settings: analysis of trainees' discourse on usefulness and facility of transfer into practice." The paper began by identifying the type of patient-centred care that is being taught in the training programs. It is called “Relationship Based Care” or RBC. This type of patient-centred care derived from the banking industry where it is called “Relationship Based Customer Care.” The idea means that individual bankers would develop a close relationship with their affluent clients in order to build loyalty. They could offer favours like a slightly higher interest rate on their GICs, intervene when there was trouble with a bank credit card, or with charges and so on.