Patients Educating Doctors: Jean Dann

I had cataract surgery in Alberta this past year. The eye surgeon that performed the procedure works out of several hospitals in the Edmonton area. The days that I had my surgery there were 20 patients, the usual number.

First, I was shocked that the doctor did not speak to me, either before or after the procedure. He was very rough in adjusting the head rest and I actually had a sore neck after the operation. I also had a very painful eye abrasion. During the procedure (I unfortunately was awake) he talked about his daughter's University challenges with no apparent concern or interest for me.

During the follow up visit the doctor brushed off the abrasion as if it was just a nuisance. When I had residual issues, I was directed to an eye practitioner to deal with the follow-up; apparently there is no money in dealing with follow up issues.
Even though this incident was not life threatening and my eyes seem to be adjusting, I will never return to that doctor again.

I felt like simply a number with no concern, on behalf of the physician, for my well being. I have never been treated with such disrespect. I never followed up with a formal complaint as I have been told that it would be an exercise in frustration.
I am so pleased to hear about your organization and hope that eventually doctors (I am generalizing) will be educated to realize that they are dealing with people with feelings. We need to be treated with respect. Maybe your organization will help to accomplish this.

Written by Jean Dann