Word Clouds for Patient Experience

May 11, 2012 - Several weeks ago at a Patients' Association public meeting we asked members to use short phrases to describe their experiences in emergency rooms as they are today, or the current state. We then asked them to think about what the experience would be in an ideal or “heavenly” emergency room and finally we asked them to do the same for “the emergency room from hell.”

We then transcribed their comments and made word clouds to display the frequency of the terms they used. Here are the results. Tell us what you think they mean!

Click here for full image!